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New Electricity Consumer Billing System for Odisha utilities, launched by Chief Secretary

Fluentgrid CIS being implemented at Odisha DISCOMs helps streamline revenue management processes and flush out anomalies to reduce commercial losses and improve cashflow.

Visakhapatnam, 2nd October 2021

Another landmark moment for Fluentgrid CIS and Odisha Discoms, when the new electricity consumer billing system was launched by Hon’ble Chief Secretary for Govt. of Odisha Shri Suresh Chandra Mahapatra in the presence of Shri P K Jena Development Commissioner, Shri Nikunja Bihari Dhal Principal Secretary-Energy, Shri Vishal Dev Secretary-Finance, Shri Sanjay Mishra Managing Director – OPTCL and Shri Trilochan Panda Managing Director- GRIDCO.

Launching the system, Shri Suresh Mahapatra said, “The new system is future ready. It will provide for smart meter reading, smart grid, pre-paid regime and correct accounting of renewable energy generated from rooftop solar.”

The project will benefit about 7.3 million electricity consumers under 3 DISCOMs – TPSODL, TPWODL and TPNODL – recently acquired by Tata Power. The project is jointly funded by Odisha government along with Govt of India and implemented by OPTCL with Fluentgrid as the System Integrator and Bosch India (RBEI) as SAP ERP delivery partner. With the implementation of SAP ERP, the DISCOMs can look forward to automated workflows to bring about accountability and transparency, reduced cost of inventory and improved availability of materials, better management of funds, streamlining of HR operations and payroll.

With the implementation of Fluentgrid CIS and CRM software, Odisha consumers can look forward to reduce turnaround time for new service connections, accurate meter readings, error free billing and more avenues for paying bills easily, besides prompt response to consumer requests and complaints as per citizen charter. DISCOMs can look forward to reduction of AT&C losses by flushing out anomalies in metering, billing and accounting, besides improved cashflows; 24×7 continuous 2-way engagement with consumers for alerting them about outages, educating them to control peak demand; and better insights into commercial processes allowing them to quickly address bottlenecks.

Three Customer Care Centres, one at each of DISCOM headquarters, are being setup with access to Fluentgrid CRM suite to log and resolve service requests, complaints and queries raised by Consumers.

A state-of-the-art centralized data centre at Bhubaneswar will host the utility business application infrastructure, besides additional IT infrastructure and applications to support DISCOM-wide IT modernization to actively monitor, manage and trouble shoot from a central location. Disaster recovery centre on cloud is also being taken up.

Field office IT infrastructure is being upgraded across 517 locations, including delivery and commissioning of computers, printers, network routers and switches to connect respective locations with the data centre for remote monitoring and support.

Upon successful go live, Fluentgrid will provide 5 years of Operations & Maintenance support with about 150+ support staff managing the entire infrastructure and applications.

The project with ultra-modern IT and application infrastructure offers numerous benefits to electricity consumers as well as Odisha DISCOMs. This is the most comprehensive and complex utility IT modernization project in the country in the recent past.

About Fluentgrid

Fluentgrid is spearheading the digital transformation of energy utilities and smart cities globally. We are proud to be facilitating the global movement towards smart grids and smarter cities for a sustainable planet and happy people. Fluentgrid CIS ensures total control of utility commercial operations with seamless integration of service connection life cycle with meter-to-cash life cycle which covers metering, billing, payments, credit and revenue accounting. Fluentgrid CIS is the first and the only Asian headquartered utility CIS product to be featured in the Gartner Magic Quadrant and later Market Guide for Utility CIS Systems, consecutively since 2013.

Media Contact

Mr Winston Adams, Vice President – Partner Relations & Communications Email: Ph: 9959911255

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