OVERVIEW

Fluentgrid CRM™ is an integrated customer communication toolset designed to enhance continuous engagement with utility consumers. It offers a comprehensive suite of features that streamline customer interactions, ensuring a seamless and efficient experience. Whether through multi-channel contact centers, social media monitoring, or advanced AI-driven chatbots, Fluentgrid CRM is built to meet the evolving needs of modern utilities.

Our customer experience platform leverages robotic process automation to reduce staff attrition on routine tasks and AI agents to proactively engage consumers, just when needed.

KEY FEATURES

Multi-Channel Contact Center

Manage customer interactions across various channels including phone, email, and social media.

Social Media Monitoring

Track and respond to customer feedback and inquiries on social media platforms.

Customer Self-Service Portal and Mobile App

Empower customers to manage their accounts and services through an intuitive web portal and mobile app.

Push Notifications & Bulk Messaging

Send timely updates and important information to customers through push notifications and bulk messaging.

Chat and Voice Bots

Utilize AI-driven chat and voice bots to handle routine customer inquiries and tasks.

Integration with Alexa and Google Assistant

Provide customers with the convenience of interacting with your services through popular voice assistants.

BENEFITS

Enhanced Customer Experience

Deliver a superior customer experience with personalized and timely communication.

Scalability

Easily scale your customer service operations to meet growing demands.

Increased Efficiency

Automate routine tasks and reduce the workload on customer service representatives.

Data-Driven Insights

Gain valuable insights into customer behavior and preferences to make informed decisions.

Improved Customer Engagement

Keep customers informed and engaged through multiple communication channels.

DIFFERENTIATORS

Comprehensive Multi-Channel Support

Seamlessly manage customer interactions across various channels, providing a unified customer experience.

Proven Track Record

Trusted by utilities across diverse regions, Fluentgrid CRM has a proven track record of enhancing customer service operations.

Customizable and Scalable

Tailor the CRM to meet the specific needs of your utility and scale as your customer base grows.

Robust AI Integration

Leverage advanced AI technologies for chat and voice bots, ensuring efficient and accurate customer interactions.

SUCCESS STORIES

Largest CIS deployment on cloud
Largest CIS deployment on cloud executed in record time
UPPCL is the power transmission and distribution utility of the largest state in India
Lodha Palava
Integrated city management solution for Lodha Group’s Palava Smart City
Lodha Group’s Palava City is said to be the first and the fastest growing green field smart city in India.

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