OVERVIEW
Fluentgrid CRM™ is an integrated customer communication toolset designed to enhance continuous engagement with utility consumers. It offers a comprehensive suite of features that streamline customer interactions, ensuring a seamless and efficient experience. Whether through multi-channel contact centers, social media monitoring, or advanced AI-driven chatbots, Fluentgrid CRM is built to meet the evolving needs of modern utilities.
Our customer experience platform leverages robotic process automation to reduce staff attrition on routine tasks and AI agents to proactively engage consumers, just when needed.
KEY FEATURES
Multi-Channel Contact Center
Manage customer interactions across various channels including phone, email, and social media.
Social Media Monitoring
Track and respond to customer feedback and inquiries on social media platforms.
Customer Self-Service Portal and Mobile App
Empower customers to manage their accounts and services through an intuitive web portal and mobile app.
Push Notifications & Bulk Messaging
Send timely updates and important information to customers through push notifications and bulk messaging.
Chat and Voice Bots
Utilize AI-driven chat and voice bots to handle routine customer inquiries and tasks.
Integration with Alexa and Google Assistant
Provide customers with the convenience of interacting with your services through popular voice assistants.
BENEFITS
Enhanced Customer Experience
Deliver a superior customer experience with personalized and timely communication.
Scalability
Easily scale your customer service operations to meet growing demands.
Increased Efficiency
Automate routine tasks and reduce the workload on customer service representatives.
Data-Driven Insights
Gain valuable insights into customer behavior and preferences to make informed decisions.
Improved Customer Engagement
Keep customers informed and engaged through multiple communication channels.
DIFFERENTIATORS
Comprehensive Multi-Channel Support
Seamlessly manage customer interactions across various channels, providing a unified customer experience.
Proven Track Record
Trusted by utilities across diverse regions, Fluentgrid CRM has a proven track record of enhancing customer service operations.
Customizable and Scalable
Tailor the CRM to meet the specific needs of your utility and scale as your customer base grows.
Robust AI Integration
Leverage advanced AI technologies for chat and voice bots, ensuring efficient and accurate customer interactions.
SUCCESS STORIES
Largest CIS deployment on cloud executed in record time
Integrated city management solution for Lodha Group’s Palava Smart City
AWARDS & RECOGNITION
Fluentgrid CIS® featured in Gartner Market Guide for Utility Customer Information Systems 2024
New Electricity Consumer Billing System for Odisha utilities, launched by Chief Secretary
