Overview
The digital utility landscape with smart grids and connected prosumers, revolves around the consumer at the center of utility business, promising a world of possibilities. It’s time to think beyond revenue protection, to explore avenues for revenue maximization with new business models, creative tariff structures, leveraging smart meter data. This calls for reimagining and modernizing customer facing functions leveraging digital technologies.
Fluentgrid Utility Billing & Customer Service solution is the result of our sustained endeavour at supporting utilities in curtailing their revenue losses, ensuring customer delight and improving efficiency of commercial operations. It has been constantly evolving with field lessons learnt over a period of two decades, by offering pragmatic solutions to most progressive utilities across diverse regions.
Countries
Utilities
Million Consumers
Fluentgrid CIS®
Fluentgrid CIS facilitates total control of utility commercial operations with seamless integration of service connection life cycle (covering new service connection, disconnection, reconnection, etc.,) with meter-to-cash life cycle (covering metering, billing, payments, credit collection and revenue accounting). A true COTS product, Fluentgrid CIS can be quickly setup to meet the specific needs of any utility around the world.
Built-in revenue protection functionality takes care of theft/fraud, exception handling, legal case tracking and energy audit for guaranteed returns. Fluentgrid CIS is extended to cover service request management (aka trouble call management) and web/ mobile self-service.
Fluentgrid CIS is the first Asian headquartered utility CIS product to be featured in the Gartner Magic Quadrant and now in Gartner Market Guide for Utility CIS Systems, consecutively since 2013.
Fluentgrid CRM™
Fluentgrid CRM offers an integrated customer communication toolset for continuous engagement with utility consumers. The CRM features include multi-channel contact center, social media monitoring, push notifications, bulk messaging, chat and voice bots besides Alexa and Google Assistant apps enabling new age digital consumer experience.
Roadmap for this customer experience platform includes robotic process automation to reduce staff attrition on routine tasks and artificial intelligence to stay connected with consumers, just when needed.
Fluentgrid CRM™
Fluentgrid CRM offers an integrated customer communication toolset for continuous engagement with utility consumers. The CRM features include multi-channel contact center, social media monitoring, push notifications, bulk messaging, chat and voice bots besides Alexa and Google Assistant apps enabling new age digital consumer experience.
Roadmap for this customer experience platform includes robotic process automation to reduce staff attrition on routine tasks and artificial intelligence to stay connected with consumers, just when needed.
Nxter®
Nxter® is the cloud solution for energy retailers, who would like to stay lean and nimble yet grow aggressively and expand into new regions to quickly capitalize on opportunities. Nxter® relieves them from the burden of coping with EDI technology jargon and empowers the back-office staff with a simple and intuitive interface to go about doing their daily tasks.
Nxter® is the cloud hosted solution derived from the time tested Fluentgrid CIS to meet the demanding needs of competitive retailers.
Differentiators
Simplified registration for every type of service connections and multiple customer categories
Meter life cycle management from store to scrap with audit trail
Diverse billing scenarios covering tariff, additional charges, deposits, interest on deposit, levelled billing and many more
Unified window for bills and miscellaneous payments covering all modes of payment through multiple channels
STS6 compliant vending system to generate tokens to recharge, clear credit and perform other activities on prepaid electricity meters
Exhaustive reporting system with dashboard, KPIs & ranking and trend analysis
Web and mobile customer self-service access to summary of all accounts with bill amount, due date, tariff, consumption history, bill history and payments
Success Stories
Upcoming gas supplier in UK chooses NXTER
World’s largest utility billing solution on Cloud
Largest CIS deployment on cloud executed in record time
Awards & Recognition
Fluentgrid CIS® featured in Gartner Market Guide for Utility Customer Systems 2021
ISGF innovation award for Fluentgrid’s UOC implementation at UPPCL
Fluentgrid CIS® featured in Gartner Market Guide for Utility Customer Information Systems
Gartner Peer Insights
Gartner verified reviews of Fluentgrid CIS. Review Link
Gartner Peer Insights is a reviews and ratings platform for enterprise IT solutions. All the reviews are verified by Gartner before publishing to ensure authenticity.