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Fluentgrid CIS® featured in Gartner Market Guide for Utility Customer Systems 2021

Fluentgrid CIS® has been featured in the Gartner Market Guide for Utility Customer Systems 2021. Gartner defines the utility customer information systems (CIS) market as composed of utility companies seeking software solutions that address utility meter-to-cash (M2C) and customer service business processes. Fluentgrid CIS® has been part of Gartner research reports for Customer Information Systems consecutively, since 2013, initially on Gartner Magic Quadrant and now on Market Guide.

Major highlights of Fluentgrid CIS®:
  • Fluentgrid’s CIS offering is structured around its integrated Smart Utility product suite, which contains several products in addition to Fluentgrid CIS®.
  • Fluentgrid CIS® product is implemented across 35 utility companies that serve over 83+ million consumers. The largest customer is Uttar Pradesh Power Corporation Limited (UPPCL), with over 21.84 million customers.
  • The company also offers NXTER, which is a billing and customer engagement cloud service for energy retailers in competitive markets.
  • Fluentgrid offers products and services currently in regulated utility markets, primarily South and Central Asia, the Middle East, Africa, and Eastern Europe. Fluentgrid has extended its offering to the United Kingdom.

Reference: Gartner Market Guide for Utility Customer Systems” by Zarko Sumic, Ethan Cohen, 10th November 2021.

Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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