Fluentgrid CIS® has been featured in the Gartner Market Guide for Utility Customer Information Systems 2023. Gartner defines the utility customer information systems (CIS) market as composed of utility companies seeking software solutions that address utility meter-to-cash (M2C) and customer service business processes. Fluentgrid CIS® has been part of Gartner research reports for Customer Information Systems consecutively, since 2013, initially on Gartner Magic Quadrant and now on Market Guide.Major highlights of Fluentgrid CIS®:
- Fluentgrid’s CIS offering is structured around its integrated Smart Utility product suite, which contains several products in addition to Fluentgrid CIS®.
- Fluentgrid CIS® product is implemented across 26 utility companies that serve over 76+ million consumers. The largest customer is Uttar Pradesh Power Corporation Limited (UPPCL), which serves 23.66 million customers.
- The company also offers NXTER, which is a billing and customer engagement cloud service for energy retailers in competitive markets.
- Fluentgrid offers products and services currently in regulated utility markets, primarily South and Central Asia, the Middle East, Africa, Eastern Europe, and the United Kingdom.
Reference: Gartner Market Guide for Utility Customer Information Systems” by Ethan Cohen, 13th March 2023.Gartner Peer Insights in Utility Customer Information Systems Market for Fluentgrid Limited: https://www.gartner.com/reviews/market/utilities-customer-systems/vendor/fluentgrid-formerly-phoenix-it-solutions Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.
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