OVERVIEW
Fluentgrid CIS® is a comprehensive, AI driven, scalable, and adaptable Customer Information System designed to empower modern utilities. Our solution provides a unified platform to manage the entire customer lifecycle, from service connection to billing and beyond.
By centralizing critical customer data and automating key processes, Fluentgrid CIS enables electricity, water, gas, and thermal (heating/cooling) utilities to improve operational efficiency, enhance customer satisfaction, and drive revenue growth.
A true COTS product, Fluentgrid CIS can be quickly setup to meet the specific needs of any utility around the world. Built-in revenue protection functionality takes care of theft/fraud, exception handling, legal case tracking and energy audit for assured returns.
Fluentgrid CIS suite is the first Asian headquartered utility CIS product to be featured in the Gartner Magic Quadrant and Gartner Market Guide for Utility CIS Systems, consecutively since 2013.
KEY FEATURES
Customer Management
Centralized customer database with detailed profiles and interaction history.
Analytics and Reporting
Advanced analytics tools for data-driven decision-making and customizable reports.
Billing and Payments
Automated billing processes, multiple payment options, and real-time payment tracking.
Mobile Access
Mobile apps for customers and field staff to access information on the go.
Service Order Management
Efficient handling of service requests, work orders, and field operations.
Integration Capabilities
Seamless integration with other enterprise systems like ERP, CRM, and GIS.
BENEFITS
Revenue Protection
Minimizes billing errors, helps detect fraud, and prevents revenue leakage.
Operational Efficiency
Automation and streamlined processes reduce manual effort and operational costs.
Regulatory Compliance
Automated reporting and audit trails.
Enhanced Customer Experience
Personalized communication and self-service options improve customer satisfaction.
Data-Driven Insights
Provides actionable insights to optimize operations and improve decision-making.
Scalability
Flexible architecture that can scale with the growth of your utility.
DIFFERENTIATORS
User-Friendly Interface
Intuitive design that simplifies navigation and usage for both customers and staff.
Reduced Operational Costs
AI-driven automation minimizes manual interventions.
Robust Security
Advanced security features to protect sensitive customer data.
Proven Track Record
Successfully implemented in various utilities worldwide, demonstrating reliability and effectiveness.
Customizable Solutions
Tailored to meet the specific needs of different utility providers.
SUCCESS STORIES
Largest CIS deployment on cloud executed in record time
AWARDS & RECOGNITION
Fluentgrid CIS® featured in Gartner Market Guide for Utility Customer Information Systems 2024
Fluentgrid CIS® featured in Gartner Market Guide for Utility Customer Systems 2021
New Electricity Consumer Billing System for Odisha utilities, launched by Chief Secretary
Gartner Peer Insights
Gartner verified reviews of Fluentgrid CIS. Review Link
Gartner Peer Insights is a reviews and ratings platform for enterprise IT solutions. All the reviews are verified by Gartner before publishing to ensure authenticity.