The mPower™ Suite, a comprehensive CIS/CRM suite built on the principles of Service Oriented Architecture (SOA), starts live operations at the pilot town of Vikasnagar – a suburb of the capital city of Dehradun for the prestigious restructured electricity distribution reforms program of the Govt. of India (R-APDRP). Phoenix IT Solutions was selected among tough competition from global and Indian firms for the comprehensive feature set and robustness of the mPower™ Suite and for the expertise and experience Phoenix brings into the mix along with lead System Integrator – Infinite Computer Solutions Ltd (Bangalore). The mPower™ Suite, built on the enterprise integration platform helps achieve business agility, information access anywhere, multi-modal communication, multi-device integration, business intelligence and enterprise integration through flexible service oriented architecture. The comprehensive suite addresses the challenge faced by the Uttarakhand Power Corporation Limited (UPCL) in the meter-to-cash and customer service areas and is designed to help reduce the technical and commercial losses from the existing 30-35% to less than 15%.