Awards & Recognition

Gartner Inc. positions Phoenix in the Magic Quadrant 2013 for Utilities Customer Information Systems

Phoenix IT Solutions is the only Asian Head quartered product company to be positioned in the Gartner’s Magic Quadrant 2013 for Utilities Customer Information Systems as a niche player based on evaluation of the mPower CIS™ Product Suite for the Energy & Utilities market.

The Gartner report is a guide for buyers of Customer Information Systems (CIS) solutions in the energy and utilities market. Gartner’s evaluation criteria include product/service, overall viability, sales execution/pricing, market responsiveness and track record, marketing execution, customer experience, and operations.

According to the report, ” The increased emphasis on energy sustainability and security of supply and the resulting focus on the smart grid and advanced metering infrastructure (AMI) continue to shape market requirements for CIS products. Consequently, CIS as the critical customer-focused utility Applications play a major role in achieving customer-centric smart grid benefits“.

“We believe this acknowledgement is a validation of both – our product as well as services. Our Singular focus on the Utilities domain combined with the hard work, commitment and domain expertise of our teams has provided us the sound foundation for a strong & reliable product, facilitated delivery excellence as well as contributed to customer satisfaction” stated the CEO of Phoenix  IT Solutions, Mr. G S Murali Krishna. “We think that this recognition is another great assurance of mPower™ product functionality and performance to our utility customers “.

More than 20 utilities worldwide are using mPower™ product suite for comprehensive management of customer care and billing, serving over 20 million consumers. Significant investments made by Phoenix have helped ensure that utilities can better meet the changing needs of today’s energy market. Enhanced functionalities for Revenue Protection, CIS, CRM and AMI are all key features that now enrich the mPower™ solution portfolio.

About Gartner

Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the valuable partner in over 13,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 5,500 associates, including 1,400 research analysts and consultants, and clients in 85 countries. For more information, visit


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Ref: “Gartner Magic Quadrant for Utilities Customer Information Systems” by Zarko Sumic, 3 June 2013.

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