Phoenix IT Solutions is the only Asian Head quartered product company to be positioned in the Gartner’s Magic Quadrant 2013 for Utilities Customer Information Systems as a niche player based on evaluation of the mPower CIS™ Product Suite for the Energy & Utilities market.
The Gartner report is a guide for buyers of Customer Information Systems (CIS) solutions in the energy and utilities market. Gartner’s evaluation criteria include product/service, overall viability, sales execution/pricing, market responsiveness and track record, marketing execution, customer experience, and operations.
According to the report, ” The increased emphasis on energy sustainability and security of supply and the resulting focus on the smart grid and advanced metering infrastructure (AMI) continue to shape market requirements for CIS products. Consequently, CIS as the critical customer-focused utility Applications play a major role in achieving customer-centric smart grid benefits“.
“We believe this acknowledgement is a validation of both – our product as well as services. Our Singular focus on the Utilities domain combined with the hard work, commitment and domain expertise of our teams has provided us the sound foundation for a strong & reliable product, facilitated delivery excellence as well as contributed to customer satisfaction” stated the CEO of Phoenix IT Solutions, Mr. G S Murali Krishna. “We think that this recognition is another great assurance of mPower™ product functionality and performance to our utility customers “.
More than 20 utilities worldwide are using mPower™ product suite for comprehensive management of customer care and billing, serving over 20 million consumers. Significant investments made by Phoenix have helped ensure that utilities can better meet the changing needs of today’s energy market. Enhanced functionalities for Revenue Protection, CIS, CRM and AMI are all key features that now enrich the mPower™ solution portfolio.
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Ref: “Gartner Magic Quadrant for Utilities Customer Information Systems” by Zarko Sumic, 3 June 2013.