Background
Fluentgrid has successfully implemented the Integrated Command & Control Centre (ICCC) at Bengaluru Smart City Limited (BenSCL), utilizing its advanced Actilligence Platform.
Situated on the Deccan Plateau in southern India, at an altitude of over 920 meters (3018 feet), Bengaluru enjoys a pleasant climate throughout the year. Known as the “Silicon Valley of India” and the “IT capital of India,” the city is a leading IT exporter and the capital of Karnataka. Spanning 741 square kilometers, Bengaluru ranks among India’s top three metropolises, alongside Delhi and Mumbai. It is often referred to as the “Garden City of India” due to its extensive green spaces and is home to esteemed educational institutions, research centers, and diverse industries including software, telecommunications, defense, and aerospace.
Despite being India’s second-fastest-growing cosmopolitan hub, Bengaluru maintains a focus on environmental preservation, supported by proactive municipal authorities. Bengaluru, India’s third most populous metropolitan area, with a population of around 13 million according to 2024 census data and was selected in the third phase of the 100 Smart Cities Mission.
13+
Million Population
21+
Integrated Elements
439K
Civic Calls Managed
Business Challenges
- Limited access to serviceable data hampers effective policymaking
- Environmental sustainability and operational inefficiencies present significant challenges
- Poor interdepartmental coordination reduces overall efficiency
- The lack of citizen engagement platforms limits public involvement
Solution Delivered
- One City, One Number- (facilitating citizens a common platform for grievance redressal for multi stakeholder departments. By Dialing 1533 citizen of Bengaluru can report civic complaints related to ULB (BBMP), Water Supply Board (BWSSB), Bengaluru Metro Rail Corporation Limited (BMRCL) etc.
- One City, One App – Featuring a chatbot for enhanced user interaction. (A single user-friendly mobile application providing citizens with access to various city services, information, and engagement opportunities with chatbot functionality)
- Commissioning, Installation & Operations of the Integrated Command & Control Centre and Centralized Call Center
- Data Center (DC) & Disaster Recovery (DR) on the cloud
- One City, One Portal – With chatbot functionality. (providing a centralized platform to Bengaluru city to offer various services, Chatbot functionality, information on AQI & Rainfall, and engagement opportunities to its residents and stakeholders)
- ICCC Dashboard Portal- (providing real-time visibility, data-driven insights, and centralized monitoring for efficient city management.)
- Disaster Management & Emergency Incident Response through ICCC
- ICCC Application enabling seamless integration across subsystems and eight key stakeholder departments
- Common GIS for Bengaluru
- Integrated Grievance Redressed System (IGRS) and contact center solution for registering complaints across multiple departments like BBMP, BWSSB, BMRCL, etc.
Results Achieved
- BenSCL ICCC was awarded as Top performer in ICCC Maturity Assessment Framework (IMAF2.0) Cycle 1
- BenSCL ICCC excelled across multiple pillars and stood above national average in the scores and secured 1st position in the ‘Data Life Cycle Management’
- Efficient Emergency Response and Disaster Management with real time situational awareness and coordinating among emergency services, minimizing response time and enhancing public safety during disasters, building collapse, tree fall incidents and other emergencies
- Improved Incident Management through the mobilization of field forces enabled by smart city solutions
- Citizen Engagement and Grievance Redressal system providing a platform for residents to report issues like potholes, streetlights, or water logging etc.
- Better Planning and Preventive Actions through the integration of diverse datasets for analytics and reporting
- Effective Citizen Grievance Handling and increased satisfaction by addressing major concerns through the ICCC, with 143455 complaints registered via the Integrated Grievance Redressal System (IGRS)
- Enhanced Public Safety and Security by monitoring and responding to the incidents in real-time, ensuring a safer environment for citizens
- Real time air quality monitoring by tracking pollutant levels across city, analyzing the patterns and alerting relevant authorities to take actions
- Data-Driven decision making support enabling officials to make informed decisions, implement effective policies, and respond to emerging trends or issues quickly
- Flood Risk Mitigation by monitoring stormwater networks and preventing inundation situations
- Enhanced Planning and Preparedness for city administration with timely weather predictions through efficient information dissemination
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