OVERVIEW
Fluentgrid Consumer Self Service offers a streamlined, integrated web and mobile platform that enables utility customers to access billing, payments, consumption data, complaints, and service requests in real time. This self-service system enhances operational transparency and convenience within a single seamless interface, helping utilities lower support costs and boost user satisfaction.
It reduces the need for call center support and long queues, enabling utilities to serve more customers with fewer resources. Whether you’re offering electricity, water, gas, or all three, this platform ensures a consistent experience and faster resolution times.
Fully integrated with your backend systems like CIS, CRM, MDMS, or billing engines, Fluentgrid’s solution helps utilities modernize customer service, improve satisfaction, and build long-term trust.
KEY FEATURES
Secure Access & Consumer Profile
Login and identity features with profile management and authentication.
Service Requests & Complaints
Submit, track, and escalate everything from meter issues to billing disputes with clear SLAs and updates.
Multi-platform & Multi-language Support
Responsive web and native mobile apps (iOS, Android) with regional language options.
Billing & Payment Handling
View current/past bills, make payments via integrated gateways, and manage prepaid recharges with real-time reconciliation.
Outage Alerts & Notifications
Receive updates on planned and unplanned outages, restoration timelines, and energy-saving tips.
Consumption Insights
Easy-to-read usage graphs, comparisons, and alerts for high usage patterns.
Custom Alerts & Preferences
Notifications for due dates, low balances, consumption thresholds, and other important events are delivered via SMS or push notifications.
BENEFITS
Lower Customer Support Load
Automate routine interactions and reduce contact center traffic.
Enhanced Visibility & Insights
Usage patterns and feedback become data-driven decision inputs.
Faster Collections & Revenue Assurance
Seamless payments ensure timely cash flow.
Elevated Customer Satisfaction
Transparent and convenient service builds trust.
DIFFERENTIATORS
Built for Utilities, Not Repurposed from Other Domains
Tailored for the utility sector with deep understanding of customer hierarchies, account structures, and regulatory obligations.
Localized & Customizable
Multilingual support, configurable workflows, and adaptable branding to meet the unique requirements of different utilities and regions.
Pre-Integrated with Enterprise Systems
Works out-of-the-box with Fluentgrid’s CIS, CRM, MDMS, and billing engines – minimizing integration overhead and accelerating go-live.
Utility-Proven at Scale
Deployed across millions of users in utilities serving electricity, water, gas, and multi-utility setups.
Supports Diverse Tariff & Consumer Types
Handles prepaid/postpaid users, residential/commercial consumers, and supports legacy systems during transition.
SUCCESS STORIES
AWARDS & RECOGNITION
Fluentgrid CIS® featured in Gartner Market Guide for Utility Customer Information Systems 2024
New Electricity Consumer Billing System for Odisha utilities, launched by Chief Secretary
