Background
The Integrated Command, Control, and Communication Center (IC4), powered by Fluentgrid’s Actilligence Platform, has been successfully implemented at Cochin Smart Mission Limited (CSML).
Launched by the Hon’ble Prime Minister on June 25, 2015, the Smart Cities Mission seeks to transform urban areas by providing core infrastructure, fostering a clean and sustainable environment, and enhancing the quality of life for citizens through the adoption of ‘smart solutions.’ The Mission aims to spur economic growth and improve living standards by addressing the social, economic, physical, and institutional dimensions of cities. With a focus on sustainable and inclusive development, the Mission creates replicable models that serve as lighthouses for other aspiring cities. Through a two-stage competition, 100 cities have been selected for development as Smart Cities.
1.5+
Million Population
21+
Integrated Elements
95%
Uptime for Streetlights
Business Challenges
- Insufficient performance monitoring and improvement mechanisms for city systems
- Absence of a unified application catering to citizens’ needs
- The city does not have an integrated, centralized source of information
- Absence of a platform capable of receiving, intelligently processing, and sharing information with stakeholders involved in city operations
- Inadequate real-time monitoring and citizen engagement
- A system to ensure rapid response during emergencies is currently missing
- Lack of geographic information about the city
- Transparency and accountability in city administration need enhancement
- A unified application addressing citizens’ needs is not yet in place
Solution Delivered
- Deployment of an Integrated Command, Control, and Communication Center (IC4) powered by Fluentgrid’s Actilligence Platform
- Establishment of a state-of-the-art IC4 equipped with a video wall and operator consoles
- Implementation of a scalable application platform that provides situational awareness intelligence
- Integration of the Actilligence® platform with various smart elements, including Intelligent Traffic Management System, Smart Street Lights, City Surveillance, Solar Power System, Environmental Sensors, Public Bike Sharing, E-Governance, E-Health, and more, to be added as they are implemented in the city
- Deployment of a Geographical Information System (GIS)
- Launch of a Citizen Portal & Mobile App
- Introduction of a Grievance Management Module
- Setup of a cloud-based Data Center (DC) and Disaster Recovery (DR) system
Results Achieved
- Real-time situational awareness
- A powerful tool for city administrators, providing notifications about incidents and service delivery gaps as they occur
- A single integrated IT solution for comprehensive city management
- Anywhere, anytime multi-channel citizen engagement
- Mobile-enabled field force for effective incident management
- Well-integrated reports and analytics for better planning and preventive actions
- Over ₹2 crore in electricity savings and 1,000 tons of CO2 reduction from renewable energy sources and energy-efficient systems in the last two years
- 95% uptime for streetlights in the city, ensuring citizen safety and security
- More than 90% adherence to Service Level Agreements (SLAs) for citizen grievance resolution
Benefits
- The IC4 serves as the central hub of Kochi Smart City, facilitating the monitoring, maintenance, and delivery of quality services to its citizens
- The Fluentgrid Actilligence™ Platform for Kochi simplifies the complexity of managing multiple, cumbersome technologies and integrations
- The platform empowers Kochi city administrators by providing real-time notifications of incidents and service delivery gaps
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