Prior to the project, the authority faced several critical challenges:

• Fragmented Decision-Making: Siloed operations across departments limited cross-functional coordination.
• Inefficient Service Management: Lack of centralized processes slowed delivery of city services.
• Poor Coordination: Collaboration gaps among municipal bodies hindered cohesive governance.
• Manual Processes: Reliance on manual workflows made operations labor-intensive and prone to errors.
• Public Health Monitoring: Mechanisms to track compliance with health protocols, including COVID-19, were insufficient.
• Need for Innovation: Rapid urban growth demanded innovation-driven development.
• Manual City Operations: Key functions such as policy enforcement, safety, transport, and public health depended heavily on manual interventions.
• Sustainability Concerns: High energy consumption and dependence on non-renewable resources posed environmental challenges.
• Data Gaps: Limited data-driven monitoring restricted timely decision-making.