Billing & Customer Engagement goes beyond CRM and billing to form a unified, strategic layer for utility front-office modernization.
Fluentgrid’s integrated suite of CIS, CRM, billing engines, and self-service portals transforms customer journeys, automates revenue assurance, and ensures real-time transparency across departments.
This connected approach reduces churn, improves compliance responsiveness, and builds lasting trust by aligning engagement and revenue functions within a single modernization track.
Fluentgrid CIS
Customer Information System
Fluentgrid CRM
Customer Helpdesk
Fluentgrid OCC
Omnichannel Customer Care
Fluentgrid EAS
Energy Audit
Fluentgrid MWM
Mobile Workforce Management
Fluentgrid Insight
Customer & Revenue Analytics
Advanced Metering Infrastructure is more than just smart meters, it’s about synchronizing interoperable systems to modernize utility operations at the edge. Fluentgrid’s AMI track unifies HES, MDMS, SPM, and SMIO into a cohesive, pre-integrated ecosystem. This enables real-time decisions, automated revenue protection, efficient field execution, and analytics-ready data, while minimizing integration effort, deployment risks, and lifecycle costs. The result: a digital backbone that powers every other modernization track.
Fluentgrid UHES
Unified Head End
Fluentgrid MDMS
Meter Data Management
Fluentgrid SPM
Smart Prepaid Metering
Fluentgrid’s next-generation suite of operational platforms designed to modernize utility grid operations from the control center to the edge. Built on enterprise-grade COTS products and enriched with AI-driven intelligence, Grid Operations Suite empowers utilities to orchestrate, automate, and optimize utility distribution networks.
Fluentgrid SMOC
Smart Meter Operations Center
Fluentgrid OMS
Outage Management
Fluentgrid MWM
Mobile Workforce Management
Fluentgrid smart city solutions are designed to seamlessly integrate technology and data-driven solutions to enhance the quality of life, optimize resource utilization, and create sustainable urban ecosystems. We connect diverse city systems like transportation, utilities, public safety, and waste management into a single, unified platform and harness the power of data for informed decision-making and predictive insights.
Fluentgrid COC
City Operations Center
Fluentgrid Urban ERP
E-governance & ERP Solutions
Fluentgrid Actilligence
Integrated Operations Center
Whether you are a large enterprise looking to digitize your operations, a utility company aiming to modernize your infrastructure, or a government agency seeking to deliver citizen-centric services, our Enterprise & Mobility Solutions cater to diverse needs and deliver tangible results. From enterprise asset management to mobile workforce management, or document and knowledge management, we've got you covered for all your enterprise needs.
Fluentgrid EAM
Enterprise Asset Management
Fluentgrid GIS
Geographical Information System
Fluentgrid OCC
Omnichannel Contact Center
Fluentgrid DMS
Document Management System
Fluentgrid Helpdesk
Support Helpdesk
Fluentgrid IdAM
Identity and Access Management
At Fluentgrid, we empower your organization to make smarter, data-driven decisions by providing accurate, actionable insights that give you a competitive advantage. We empower businesses by leveraging the full potential of Artificial intelligence (Al) to provide predictive, diagnostic, and prescriptive analytics. Additionally, our expertise in generative Al allows us to deliver tailored solutions that meet specific business challenges.
Data Analytics
Unlock business value
Artificial Intelligence
Custom AI Solutions
Partner with us to augment your organization's skills and resources in your IT/Operations teams, customer facing functions, and even on the field. We bring our experienced people, mature process frameworks and software platforms to support you on the path to success.
AWS Cloud Services
Amazon Web Services
AWS WAF
Web Application Firewall
Actilligence.AI is a cutting-edge SaaS API service designed to help utilities and system integrators (SIs) seamlessly integrate AI into their applications—without the need for extensive AI expertise or infrastructure. With powerful machine learning models and real-time analytics, Actilligence.AI enables smarter decision-making, predictive maintenance, and operational efficiency, all through easy-to-use APIs. Unlock the power of AI effortlessly and transform your utility operations today.
The Hindu featured the transformation of Phoenix IT Solutions into Fluentgrid, marking a significant milestone in the company’s evolution as a global provider of smart utility and smart city solutions. The new identity reflected Fluentgrid’s expanded vision, stronger focus on digital innovation, and commitment to delivering intelligent technology platforms that empower utilities, cities, and critical infrastructure to build a smarter, more sustainable future.
Publication: The Hindu
