Background
A leading power utility in northeastern India embarked on an ambitious digital transformation under the Government of India’s Revamped Distribution Sector Scheme (RDSS). The goal: modernize metering infrastructure, minimize losses, improve billing efficiency, and deliver reliable, data-driven services to consumers across the state. With Fluentgrid’s Advanced Metering Infrastructure (AMI) solutions, the utility is setting new benchmarks in smart grid deployment in India’s evolving power sector.
1.52
Million Metering Points under MDMS
0.5
Million Metering Points under UHES
Business Challenges
The utility faced operational and technical challenges affecting efficiency and transparency:
- High Distribution Losses: Manual processes and legacy systems hindered real-time detection of losses and theft.
- Inefficient Billing: Traditional billing cycles caused delays and revenue leakages.
- Limited Analytics & Monitoring: Absence of a unified, real-time data system restricted informed decision-making.
- Scalability & Security: Deploying a modern solution for millions of consumers required robust performance, high security, and future-ready scalability.
Solution Delivered
Fluentgrid delivered an integrated, cloud-hosted smart grid suite enabling the utility to leapfrog into the digital era:
- Fluentgrid Unified Head End System (UHES): Real-time meter data acquisition and control for over half a million metering points.
- Fluentgrid Meter Data Management System (MDMS): Consolidates data from 1.52 million meters, providing a single source of truth for billing, analytics, and reporting.
- Fluentgrid Smart Pre-Paid Metering System (SPM): Offers consumers self-managed billing options for timely payments and reduced dues.
- Fluentgrid NOMC App: Empowers field teams with digital tools for efficient operations.
- Fluentgrid Consumer Portal & Mobile App: Lets consumers track usage, manage bills, and pay anytime, anywhere.
Key highlights
- Fully deployed on Amazon Web Services (AWS) for performance, security, and scalability.
- Supports IS 16444-compliant meters from multiple vendors (Schneider, Kimble, Genus) for vendor-neutral flexibility.
- MDMS integrates seamlessly with Automated Revenue Management System (ARMS), STYRA Workforce Management, Trilliant & Kimble Head End Systems, and National Feeder Monitoring System.
Impact
The implementation of Fluentgrid’s smart metering suite has delivered tangible benefits for the utility and its consumers:
- Modernized over 1.5 million metering points, ensuring accurate, timely billing and operations data.
- Increased transparency and control, reducing technical and commercial losses.
- Improved revenue through prepaid billing and timely collections.
- Empowered consumers via self-service portals and mobile apps.
- Enhanced field operations with digital tools, boosting workforce productivity and incident resolution.
Conclusion
Fluentgrid’s scalable AMI solutions have laid the foundation for a smart, sustainable, and consumer-friendly power ecosystem in northeastern India state. This transformation addresses long-standing inefficiencies and positions the utility as a future-ready organization supporting India’s vision of a resilient, intelligent power grid.
Fluentgrid is proud to be the technology partner enabling this journey—making every watt count and every consumer more empowered.
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