Background
Kahramaa, Qatar’s premier utility provider, sought to enhance the health, performance, and reliability of its Advanced Metering Infrastructure (AMI) by leveraging real-time data monitoring and analytics. The key objectives were to ensure seamless utility operations, optimize smart meter management, and gain meaningful insights into energy consumption patterns and customer behavior.
With a targeted deployment of over 2 million smart meters, Kahramaa partnered with Fluentgrid to implement a centralized AMI Monitoring and Operations Service that would support real-time situational awareness, incident management, and uninterrupted utility service delivery.
Business Challenges
- Ensuring real-time health and performance monitoring of AMI devices
- Diagnosing alarms and events in the smart metering system for improved reliability
- Managing incidents with SLA-based tracking and resolution
- Enabling remote configuration and control of smart meters
- Deriving actionable insights from large volumes of meter data
Solution Delivered
Fluentgrid implemented its Smart Meter Operations Center (SMOC) platform, integrated with various sub-systems including IoT, Asset Management, Case Management, Customer Information System (CIS), and Geographic Information System (GIS). This unified analytical layer enabled:
- Real-time situational awareness
- Rapid emergency response
- Event and incident management
- Geospatial insights
- KPI tracking for operational improvements
- Mobile workforce management
- Standard Operating Procedure (SOP) management
The solution facilitated remote monitoring, diagnostics, and optimization of meter operations while supporting key decision-making through advanced dashboards and analytics.
Impact
- 5% improvement in revenue collections
- 7% faster SLA turn-around time
- 7% reduction in hardware failures
- Enabled management of 1.5 Million Meters and counting
Key Benefits
- Enhanced visibility into field operations
- Optimized asset usage and extended equipment life
- Uninterrupted flow of utility services
- Comprehensive and actionable insights for continuous improvement
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