Last updated on 1 January 2026

Fluentgrid Limited, referred to as “Fluentgrid”, “we”, “us” or “our”, is committed to respect your privacy and choices. This Policy describes our privacy practices with respect to Personal Information that you (referred to as “Viewer”) provide, or that we collect and process, through this website, www.fluentgrid.com (the “Site”).

By accessing or using this Site, you acknowledge that you have read and understood this, Policy.

Collection of Your Personal Information

We may collect and process Viewer’s data, including Personal Information, to enable effective interaction with our website and to support our business operations.

“Personal Information” means any information that identifies or relates to an identifiable natural person, directly or indirectly, including but not limited to:

  • Name, designation, organisation and business contact details
  • Email address, telephone number and postal address
  • Information submitted through enquiry forms, event registrations, downloads, subscriptions or direct communications
  • Any other information voluntarily provided by you

We may also automatically collect certain technical and usage-related information when you visit the Site, such as:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages viewed, time spent and referring website

Such information is collected in accordance with applicable law and, where required, subject to your consent.

Use of Personal Information

Personal Information shall be used by the Organisation for purposes including, but not limited to:

  • Communication and correspondence
  • Responding to your enquiries, requests and support needs
  • Providing information about our services and solutions
  • Sending business-related communications and updates periodically
  • Informing you on our new services, products, or alliances
  • Administering events, campaigns, promotions or surveys
  • Improving the functionality, performance and security of the Site
  • Internal reporting, analytics and business improvement

Submission of Personal Information on this Site is voluntary. However, this is a publicly accessible website. Viewers are advised not to post or transmit any confidential, sensitive or proprietary information through public areas of the Site.

Lawful Basis of Processing

Where required by law, we process Personal Information based on one or more of the following lawful grounds:

  • Your consent is provided when you voluntarily submit your personal information through the “Contact Us” page or other forms on our website.
  • Compliance with legal or regulatory obligations
  • Legitimate uses, provided such use do not override your rights and freedom
  • Performance of a contract or steps prior to entering into a contract (only in case a contract is being entered into with you)

Securing the Personal Information

We implement reasonable and appropriate physical, technical and administrative safeguards to protect Personal Information against unauthorised access, loss, misuse, alteration or destruction.

We adopt recognised security practices aligned with applicable laws and international standards. We apply suitable mechanisms to ensure that Fluentgrid has a lawful basis for receiving, using, processing, storing and disposing of Personal Information in accordance with applicable legislation, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (India), and globally accepted international frameworks such as the General Data Protection Regulation (GDPR) of EU, wherever applicable.

Areas of this Site that collect Personal Information use industry-standard secure socket layer (SSL) encryption. To benefit from this protection, your browser must support such encryption.

Disclosure to Third Parties

We may disclose Personal Information only for legitimate purposes and only to:

  • Service providers and authorised agents supporting our operations
  • Technology, hosting and analytics partners
  • Professional advisors, auditors and legal consultants
  • Government or regulatory authorities, where required by law
  • Such third parties are contractually bound to maintain the confidentiality and security of Personal Information and to use it solely for authorised purposes.
  • Personal information shall not be disclosed to any outside parties without the Viewer’s consent and shall be maintained confidentially.

We do not sell Personal Information.

Collecting Domain Information

Our Website may use technologies such as web beacons (also known as single-pixel gifs) to collect web log information. These technologies help us understand how visitors use the Site and whether emails are opened.

Web log information may include:

  • Date and time of access
  • Pages viewed
  • Referring website (subject to consent)
  • Browser type and operating system
  • Internet service provider domain

This information is used for analytical, operational and security purposes.

Use of cookies

To the extent you have provided consent, our Website uses “cookies”. Cookies are small text files stored on your device that enable the Site to recognise your browser.

Cookies help us to:

  • Enable essential website functionality
  • Remember user preferences
  • Analyse website usage and performance
  • Improve user experience

You may manage or disable cookies through your browser settings. Where required by law, non-essential cookies are placed only after you provide consent through our cookie consent mechanism.

Disabling certain cookies may limit website functionality.

IP address

Our website uses Internet Protocol (IP) addresses. An IP address is a number assigned to your device by your Internet service provider to enable access to the Internet.

We may use IP addresses to:

  • Report aggregate information on website usage.
  • Diagnose server issues.
  • Enhance website security.
  • Improve overall Site functionality.

IP addresses are generally dynamic and may change each time you connect to the Internet.

Data Retention

Personal Information is retained only for as long as necessary to fulfil the purposes outlined in this Policy, or as required to comply with legal, regulatory or contractual obligations. Upon expiry of the retention period, such information is securely deleted or anonymised.

Your Rights

Subject to applicable law, you may have the right to:

  • Access your Personal Information.
  • Seek correction of inaccurate or incomplete information.
  • Request deletion of Personal Information.
  • Withdraw consent, where processing is based on consent.
  • Object to or restrict certain processing activities.

Requests may be addressed to: info@fluentgrid.com

We shall respond in accordance with applicable legal requirements.

Third-Party Websites

This Site may contain links to third-party websites. Fluentgrid is not responsible for the privacy practices or content of such websites.

Updates to this Policy

We reserve the right to update or revise this Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.