Background
One of the leading utilities in the Middle East sought to enhance the health, performance, and reliability of its Advanced Metering Infrastructure (AMI) by leveraging real-time data monitoring and analytics. The objectives were to ensure seamless utility operations, optimize smart meter management, and gain meaningful insights into energy consumption patterns and customer behavior. With a deployment target of over 2 million smart meters, the utility partnered with Fluentgrid to implement a centralized AMI Monitoring and Operations Service that supports real-time situational awareness, incident management, and uninterrupted service delivery.
Business Challenges
- Ensuring real-time health and performance monitoring of AMI devices
- Diagnosing alarms and events for improved reliability
- Managing incidents with SLA-based tracking and resolution
- Enabling remote configuration and control of smart meters
- Deriving actionable insights from large volumes of meter data
Solution Delivered
Fluentgrid implemented its Smart Meter Operations Center (SMOC) platform, integrated with IoT, Asset Management, Case Management, Customer Information System (CIS), and Geographic Information System (GIS). This unified analytical layer enabled:
- Real-time situational awareness
- Rapid emergency response
- Event and incident management
- Geospatial insights
- KPI tracking for operational improvements
- Mobile workforce management
- Standard Operating Procedure (SOP) management
The solution facilitated remote monitoring, diagnostics, and optimization of meter operations while empowering decision-making with advanced dashboards and analytics.
The Impact
5%
Improvement in Revenue
7%
Faster SLA
7%
Less Hardware Failure
1.5+
Million Meters Managed
Key Benefits
- Enhanced visibility into field operations
- Optimized asset usage and extended equipment life
- Uninterrupted flow of utility services
- Comprehensive and actionable insights for continuous improvement
Conclusion
By implementing Fluentgrid’s Smart Meter Operations Center (SMOC), one of the leading utilities in the Middle East transformed the way it monitors, manages, and optimizes its AMI ecosystem. The solution not only strengthened operational efficiency and reliability but also delivered measurable financial and service improvements. With the ability to scale to millions of meters and support advanced analytics, the utility is well positioned to meet future demands, improve customer satisfaction, and achieve long-term sustainability goals.
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