Before the project’s implementation, MoMRAH faced several pressing challenges:

• Fragmented Decision Support: There was a lack of cross-directional and functional symbiosis among ministries, resulting in siloed decision-making.
• Limited Service Management: Insufficient focus on managing city services hampered efficiency.
• Poor Coordination: Collaboration and coordination gaps among Amanahs and Urban Local Bodies (ULBs) hindered cohesive governance.
• Manual Governance Processes: An absence of automated rules and business policy configurations made managing processes labor-intensive and error-prone.
• COVID-19 Monitoring: There were inadequate mechanisms to monitor compliance with COVID-19 protocols.
• Innovation Demands: There was an increasing need for innovation-centric development to keep up with urban growth.
• Manual City Operations: Critical city functions, including policy governance, health, safety, and transport, relied heavily on manual interventions.
• Sustainability Issues: High energy consumption and reliance on degenerative energy sources raised sustainability concerns.
• Data Gaps: A lack of data-driven project and program monitoring limited MoMRAH’s ability to respond in real time.