Job Title: Program Manager

Location: Jaipur, Rajasthan

Experience: 15+ Years

Role Summary

We are seeking an experienced Program Manager to lead large-scale Digital Transformation and e-Governance initiatives. The candidate will be responsible for overall program governance, stakeholder management, project delivery, risk management, vendor coordination, and commercial oversight across implementation and Operations & Maintenance (O&M) phases.
The ideal candidate should have extensive experience managing State or Central Government projects, enterprise-scale platforms, and multi-vendor ecosystems while ensuring compliance with program objectives, timelines, budgets, and quality standards.

Key Responsibilities

Program Governance

• Own end-to-end delivery of the program across implementation and O&M phases
• Establish and operationalize the Program Governance Framework
• Lead and chair Steering Committee and governance review meetings
• Define program roadmap, execution strategy, and transformation plan
• Ensure alignment of program objectives with business and government priorities

Stakeholder Management

• Act as the Single Point of Contact (SPOC) for the Department of Industries.
• Manage communication and engagement with senior government officials and executive stakeholders.
• Facilitate decision-making and conflict resolution among stakeholders

Delivery Management

• Monitor project schedules, budgets, quality metrics, and deliverables
• Ensure achievement of project milestones and contractual obligations
• Conduct periodic implementation progress reviews
• Manage and resolve critical project escalations and dependencies
• Drive adherence to project plans, governance standards, and best practices

Risk, Compliance & Quality Management

• Establish and manage Enterprise Risk Management processes
• Ensure SLA adherence and governance
• Monitor security compliance and regulatory requirements
• Lead audit readiness and compliance management activities
• Implement corrective and preventive actions for identified risks and issues

Resource Management

• Lead and oversee the overall project and program team
• Review and approve deployment and resource allocation plans
• Build high-performing cross-functional teams
• Manage subcontractors, consultants, and partner organizations
• Ensure optimal utilization of resources across workstreams

Commercial Management

• Review and approve customer invoices and billing milestones
• Evaluate and approve Change Requests (CRs)
• Ensure compliance with contractual obligations and commercial terms
• Manage acceptance processes and customer sign-offs
• Monitor program financial health, forecasts, and profitability

Experience Requirements

• Minimum 15+ years of IT industry experience.
• At least 8 years of experience managing large Digital Transformation, Smart Governance, or e-Governance programs.
• Proven experience in implementation and management of:
  – State Government Portals
  – Central Government Portals
  – Single Window Systems
  – Digital Governance Platforms
  – ERP Solutions
  – CRM Platforms
  – Enterprise Application Platforms

• Experience in managing multi-vendor and multi-department programs.
• Strong understanding of government project execution frameworks, program governance, and PMO operations.

Mandatory Skills

• PMP / PRINCE2
• IACT / IASSC Certified Green / Black Belt
• SWM Lifecycle Knowledge
• Application Knowledge
• Experience in ICT
• Program Governance and PMO Management
• Portfolio Planning and Prioritization
• Strategic Planning and Roadmap Development

Good to Have Skills

• Executive Stakeholder Management
• Client Relationship Management
• Cross-Functional Team Leadership
• Budgeting and Cost Control
• Financial Forecasting
• Vendor and Partner Management