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- Create Date December 27, 2023
- Last Updated November 20, 2025
CIS & CRM - Product Support Roadmap
Attached Files
| File | Action |
|---|---|
| Fluentgrid CIS & CRM - Product Support Roadmapp | Download |
- Offerings
- Billing & Customer Engagement
- Advanced Meter Infrastructure
- Grid Operations
- Smart City & Infrastructure
- Enterprise Applications
- Data Analytics & AI Solutions
- Technology & Managed Services
Billing & Customer Engagement goes beyond CRM and billing to form a unified, strategic layer for utility front-office modernization.
Fluentgrid’s integrated suite of CIS, CRM, billing engines, and self-service portals transforms customer journeys, automates revenue assurance, and ensures real-time transparency across departments.
This connected approach reduces churn, improves compliance responsiveness, and builds lasting trust by aligning engagement and revenue functions within a single modernization track.Fluentgrid CIS
Customer Information SystemFluentgrid CRM
Customer HelpdeskFluentgrid OCC
Omnichannel Customer CareFluentgrid EAS
Energy AuditFluentgrid MWM
Mobile Workforce ManagementFluentgrid Insight
Customer & Revenue AnalyticsAdvanced Meter Infrastructure
Advanced Metering Infrastructure is more than just smart meters — it’s about synchronizing interoperable systems to modernize utility operations at the edge. Fluentgrid’s AMI track unifies HES, MDMS, SPM, and SMIO into a cohesive, pre-integrated ecosystem. This enables real-time decisions, automated revenue protection, efficient field execution, and analytics-ready data — while minimizing integration effort, deployment risks, and lifecycle costs. The result: a digital backbone that powers every other modernization track.
Fluentgrid UHES
Unified Head EndFluentgrid MDMS
Meter Data ManagementFluentgrid SPM
Smart Prepaid MeteringGrid Operations
Fluentgrid’s next-generation suite of operational platforms designed to modernize utility grid operations from the control center to the edge. Built on enterprise-grade COTS products and enriched with AI-driven intelligence, Grid Operations Suite empowers utilities to orchestrate, automate, and optimize utility distribution networks.
Fluentgrid SMOC
Smart Meter Operations CenterFluentgrid OMS
Outage ManagementFluentgrid MWM
Mobile Workforce ManagementSmart City & Infrastructure
Fluentgrid smart city solutions are designed to seamlessly integrate technology and data-driven solutions to enhance the quality of life, optimize resource utilization, and create sustainable urban ecosystems. We connect diverse city systems like transportation, utilities, public safety, and waste management into a single, unified platform and harness the power of data for informed decision-making and predictive insights.
Fluentgrid COC
City Operations CenterFluentgrid Urban ERP
E-governance & ERP SolutionsFluentgrid Actilligence
Integrated Operations CenterEnterprise Applications
Whether you are a large enterprise looking to digitize your operations, a utility company aiming to modernize your infrastructure, or a government agency seeking to deliver citizen-centric services, our Enterprise & Mobility Solutions cater to diverse needs and deliver tangible results. From enterprise asset management to mobile workforce management, or document and knowledge management, we've got you covered for all your enterprise needs.
Fluentgrid EAM
Enterprise Asset ManagementFluentgrid GIS
Geographical Information SystemFluentgrid OCC
Omnichannel Contact CenterFluentgrid DMS
Document Management SystemFluentgrid Helpdesk
Support HelpdeskFluentgrid IdAM
Identity and Access ManagementData Analytics & AI Solutions
At Fluentgrid, we empower your organization to make smarter, data-driven decisions by providing accurate, actionable insights that give you a competitive advantage. We empower businesses by leveraging the full potential of Artificial intelligence (Al) to provide predictive, diagnostic, and prescriptive analytics. Additionally, our expertise in generative Al allows us to deliver tailored solutions that meet specific business challenges.
Data Analytics
Unlock business valueArtificial Intelligence
Custom AI SolutionsTechnology & Managed Services
Partner with us to augment your organization's skills and resources in your IT/Operations teams, customer facing functions, and even on the field. We bring our experienced people, mature process frameworks and software platforms to support you on the path to success.
AWS Cloud Services
Amazon Web ServicesAWS WAF
Web Application Firewall
- Actilligence.AI
Actilligence.AI
Actilligence.AI is a cutting-edge SaaS API service designed to help utilities and system integrators (SIs) seamlessly integrate AI into their applications—without the need for extensive AI expertise or infrastructure. With powerful machine learning models and real-time analytics, Actilligence.AI enables smarter decision-making, predictive maintenance, and operational efficiency, all through easy-to-use APIs. Unlock the power of AI effortlessly and transform your utility operations today.
CIS & CRM – Product Support Roadmap