Command and Control Center will become the heart of Lucknow smart city for monitoring, maintaining and addressing the needs of millions of people with quality services and facilities by bringing multiple systems together. Lucknow Smart City Limited (LSCL) is using the 3TMEM approach pioneered by us to effectively Test, Trace and Treat COVID victims followed by Monitoring, Engaging and Mobilizing resources. The city has incorporated the Integrated Command and Control Centre (ICCC) dashboard metrics to create a platform that offers real-time updates of COVID-19 cases. Creation of the Lucknow One mobile app for citizens, a Field Responder mobile app for staff and free telemedicine are a few of the technological solutions being deployed. This ICCC consists of a superior Video wall and 10-seater operator consoles for 24X7 monitoring with an adjoining war room.

• Increasing the situational awareness by providing insights using data for civic officials across urban functions through integrating the available sensors across the city.
• Standardizing response protocol at city level through the institutionalization of standard processes for recurring events, issues and exigency scenarios.
• Enhancing collaboration across multiple departments within and outside urban local and government bodies.
• Institutionalizing data-driven decision making for regular operations and during crisis across levels of city functionaries – right from operators to city administrators.
• COVID-19 data is populated on GIS maps with several layers like Foreign Returnees, Self-Quarantine, Hotspots, Spraying Activity, Ambulances Tracking, etc.
• The Epidemic Response Center (ERC) provides reports on Survey Details, Foreign Returnees, Rapid Response Team (RRT) Doctors, Sample Collection and Spraying Activities.
• The ICCC solution also provides telemedicines service to all the citizens of the city to help them in getting the medical consultancy.
• Engaging with on-field support staff to address civic issues and citizen grievances.
• Citizen grievances response and closure rate has almost touched 80%, with dramatic improvement in SLA adherence (Increased from 70% to 90%)
• Effectively used the City Operations Center in this COVID-19 pandemic to bring it under control within the city, and swiftly mobilize various departments to treat the identified cases with utmost attention and care.
• The initiative of Hello Doctor provided a huge value add to the citizens’ health services. The service provides on-line OPD to all types of patients. Consultation with experts across 22+ specialities, via chat, audio and video call. The consultancy provided by every steam of medical science whether Allopathy, Homeopathy, Unani or Ayurveda etc. The patients are also provided home delivery of medicines.
• The monitoring of community kitchen also provided a great help to the administration in helping the needy people to get the food in various parts of the city.