Background
Southern Power Distribution Company Limited of Andhra Pradesh (APSPDCL) head quartered in the holy city of Tirupati has a robust distribution network catering to about 7 million consumers spread across 118119 sq.km area.
Business Issues
- Long queues at bill payment counters
- Need to provide more payment options to consumers at their convenience
- Reduce dependence on collection staff by automating collection and counting
Solution Delivered
- Information and payment kiosks with touch screen, bulk note acceptor, cash validator, cheque acceptor, debit & credit card reader and receipt printer
- Integration with SPDCL’s CIS software for bill collection, reconciliation and remittance of consumer bills
- Deployment of trained manpower for operations and maintenance of kiosks 24×7
- Remote monitoring of kiosk operations from a centralized application along with reporting functionality
Benefits
Establishment of a centralized web-based billing solution deployed on the cloud, along with the following solutions:
- Collecting nearly INR 170 million per month
- Helped SPDCL improve average monthly bill collection
- Consumer satisfaction and revenue realization goals achieved