Background
West Bengal State Electricity Distribution Company Limited (WBSEDCL) is the Indian power distribution utility serving about 17 million consumers, through its service network spanning 5 zones, 19 regional offices, 70 distribution divisions and 505 customer care centers.
Business Issues
- Delayed metering and billing cycles affecting cash flow
- Metering anomalies
- Billing inaccuracies
Solution Delivered
- Deployed trained meter readers armed with handhelds for timely on the spot meter reading, bill printing and delivery
- Continuous reviews for tracking meter reader performance and identifying new opportunities for improvement
- Process improvements to curb malpractices through area rotation, exception reports analysis and quality control
Benefits
Establishment of a centralized web-based billing solution deployed on the cloud, along with the following solutions:
- Billing and collection efficiency as per SLAs
- Increased revenue per billing cycle
- Electricity theft and malpractices have been minimized
- AT&C (Aggregate Technical & Commercial) losses came down from 36% in 2012 to 25% in 2016
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