Fluentgrid Limited
Fluentgrid Limited

OVERVIEW

Fluentgrid CIS is a comprehensive, AI driven, scalable, and adaptable Customer Information System designed to empower modern utilities. Our solution provides a unified platform to manage the entire customer lifecycle, from service connection to billing and beyond.

By centralizing critical customer data and automating key processes, Fluentgrid CIS enables electricity, water, gas, and thermal (heating/cooling) utilities to improve operational efficiency, enhance customer satisfaction, and drive revenue growth.

A true COTS product, Fluentgrid CIS can be quickly setup to meet the specific needs of any utility around the world. Built-in revenue protection functionality takes care of theft/fraud, exception handling, legal case tracking and energy audit for assured returns.

Fluentgrid CIS suite is the first Asian headquartered utility CIS product to be featured in the Gartner Magic Quadrant and Gartner Market Guide for Utility CIS Systems, consecutively since 2013.

KEY FEATURES

Customer Management

Centralized customer database with detailed profiles and interaction history.

Analytics and Reporting

Advanced analytics tools for data-driven decision-making and customizable reports.

Billing and Payments

Automated billing processes, multiple payment options, and real-time payment tracking.

Mobile Access

Mobile apps for customers and field staff to access information on the go.

Service Order Management

Efficient handling of service requests, work orders, and field operations.

Integration Capabilities

Seamless integration with other enterprise systems like ERP, CRM, and GIS.

BENEFITS

Revenue Protection

Minimizes billing errors, helps detect fraud, and prevents revenue leakage.

Operational Efficiency

Automation and streamlined processes reduce manual effort and operational costs.

Enhanced Customer Experience

Personalized communication and self-service options improve customer satisfaction.

Regulatory Compliance

Automated reporting and audit trails.

Data-Driven Insights

Provides actionable insights to optimize operations and improve decision-making.

Scalability

Flexible architecture that can scale with the growth of your utility.

DIFFERENTIATORS

User-Friendly Interface

Intuitive design that simplifies navigation and usage for both customers and staff.

Reduced Operational Costs

AI-driven automation minimizes manual interventions.

Robust Security

Advanced security features to protect sensitive customer data.

Proven Track Record

Successfully implemented in various utilities worldwide, demonstrating reliability and effectiveness.

Customizable Solutions

Tailored to meet the specific needs of different utility providers.

DOWNLOADS

Product Brief

Overview As a global player in the telecoms industry

Feature Guide

Overview As a global player in the telecoms industry

Product Roadmap

Overview As a global player in the telecoms industry

SUCCESS STORIES
Lodha Palava Smart Prepaid Metering Solution
Lodha Group envisioned its Palava City, near Mumbai
View Case Study
Integrated city management solution for Lodha Group’s Palava Smart City
Lodha Group’s Palava City is said to be the first and the fastest growing green field smart city in India.
View Case Study
Largest CIS deployment on cloud executed in record time
UPPCL is the power transmission and distribution utility of the largest state in India
View Case Study

AWARDS & RECOGNITION

Gartner Peer Insights

Gartner verified reviews of Fluentgrid CIS. Review Link

CIS
CIS

Gartner Peer Insights is a reviews and ratings platform for enterprise IT solutions. All the reviews are verified by Gartner before publishing to ensure authenticity.

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