Overview:
Fluentgrid CIS® customer service and billing system was implemented for 4 power utilities of a state in North India, in about nine months. The first of its kind zero capex cloud SaaS project is now serving about 23.5 million consumers.
200million
Population
23.5million
Consumers
37,000MW
Connected load
55,000MU
Sales per year
Problem:
- Heavy losses due to billing inefficiencies from outsourced billing vendors using their own software
- Urgent need to quickly shore up financial position to avail conditional aid/grant from government
- Four DISCOMs invested heavily in implementing a popular billing and customer care solution to 40% consumers, without any visible benefit and the remaining 60% are mostly unmetered
Solution:
- Fluentgrid CIS® was piloted in 2 weeks flat as a proof-of-concept before being given the go ahead for rolling it out to 10 million consumers and later 23.5 million consumers
- Fluentgrid products implemented include CIS, CRM, BI and RPS with MWFM with intuitive user interface for utility staff to go about their daily work
- Mobile spot billing app integrated with RPS and MWFM to improve metering and billing efficiency and arrest revenue leakage
- Deployed on cloud for quick implementation, easier maintenance and zero capex
Results:
- First such large utility CIS implementation on cloud on Per-Consumer Per-Month (PCPM) business model
- Zero CAPEX. The only capital expenditure was to provide broadband connectivity, LAN, desktops and other hardware at utility offices
- Workflow driven business processes monitored by top management through executive dashboards for remarkable turnaround on the rural side of the business
- Increased billing and collection efficiency in rural areas
- Reduced AT&C losses owing to better grip on commercial losses
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