Background
Southern Power Distribution Company Limited of Andhra Pradesh (APSPDCL) head quartered in the holy city of Tirupati has a robust distribution network catering to about 7 million consumers spread across 118119 sq.km area.
Business Issues
- Long queues at bill payment counters
- Need to provide more payment options to consumers at their convenience
- Reduce dependence on collection staff by automating collection and counting
Solution Delivered
- Information and payment kiosks with touch screen, bulk note acceptor, cash validator, cheque acceptor, debit & credit card reader and receipt printer
- Integration with SPDCL’s CIS software for bill collection, reconciliation and remittance of consumer bills
- Deployment of trained manpower for operations and maintenance of kiosks 24×7
- Remote monitoring of kiosk operations from a centralized application along with reporting functionality
Benefits
Establishment of a centralized web-based billing solution deployed on the cloud, along with the following solutions:
- Collecting nearly INR 170 million per month
- Helped SPDCL improve average monthly bill collection
- Consumer satisfaction and revenue realization goals achieved
Related Projects
First Indian municipality to go for 100% AMI
New Delhi Municipal Council (NDMC) is regarded as the seat of central authority of India
APDCL – The most comprehensive smart grid project under NSGM
Assam Power Distribution Company Limited (APDCL) is the state wide utility
Fully integrated ICCC. Fastest to go live
Visakhapatnam (also commonly known as Vizag) is a port city in the state of Andhra Pradesh.